Terms of Service

By accessing or using the Service, creating an account, starting a trial, purchasing a subscription, executing an order, clicking acceptance, connecting an integration, inviting users, submitting information, uploading content, or otherwise using any portion of the Service, Customer agrees to be bound by this Agreement.

If the Service is accessed or used on behalf of a company, organization, shop, business, agency, or other legal entity, the person accepting this Agreement represents and warrants that such person has authority to bind such entity to this Agreement.

If Customer does not agree to this Agreement, Customer shall not access or use the Service.

“Authorized Users” means employees, contractors, agents, representatives, installers, pickers, designers, sales personnel, managers, administrators, team members, or other persons authorized by Customer to access or use the Service.

“Customer Data” means data, information, content, files, messages, communications, business records, customer records, lead records, vendor records, employee or contractor records, project records, proof records, quote records, estimate records, invoice records, accounting-related records, payment-related records, time tracking records, artwork, documents, photographs, materials, and other items submitted, uploaded, transmitted, stored, generated, synchronized, imported, exported, or processed by or on behalf of Customer or Authorized Users through the Service.

“Documentation” means any user guides, instructions, product descriptions, support materials, technical materials, or other documentation made available by Company regarding the Service.

“Order Form” means any order page, checkout page, subscription page, invoice, proposal, statement of work, written agreement, electronic order, plan selection, pricing page, or other ordering document under which Customer obtains access to the Service.

“Service” means the websites, software, applications, tools, modules, portals, integrations, APIs, workflows, automations, content, documentation, support, and related services made available by or on behalf of Company.

“Third-Party Services” means any products, services, platforms, applications, APIs, integrations, content, software, data, hosting, processors, payment services, accounting services, email services, SMS services, AI services, Google services, QuickBooks services, analytics services, or systems not owned or controlled by Company.

Subject to this Agreement and payment of applicable fees, Company will make the Service available to Customer during the applicable subscription term for Customer’s internal business purposes.

The Service may include, without limitation, CRM tools, lead management, customer management, project management, job tickets, proofing, quoting, estimating, invoicing, payment-related tools, agreements, waivers, forms, files, artwork tools, mockups, design tools, calendars, tasks, time tracking, job logs, team activity, communication tools, global inbox tools, email tools, IMAP/SMTP tools, Gmail tools, SMS tools, newsletters, help desk, live chat, automations, reporting, SEO tools, ranking tools, keyword tools, website and content tools, AI-assisted features, analytics, accounting-related tools, QuickBooks-related tools, Google-related tools, Google Business Profile-related tools, e-commerce tools, storage, and related workflow functionality.

Company may modify, update, enhance, suspend, discontinue, replace, limit, or remove any portion of the Service at any time. Certain features may be beta, experimental, incomplete, limited, usage-based, credit-based, dependent upon third-party services, or subject to additional terms.

During the applicable term, Company grants Customer a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Service solely for Customer’s internal business purposes and solely in accordance with this Agreement.

No ownership rights are transferred to Customer. All rights not expressly granted are reserved by Company and its licensors.

Customer shall not use the Service except as expressly permitted by this Agreement.

Customer may permit Authorized Users to access and use the Service solely on Customer’s behalf and solely in accordance with this Agreement.

Customer is responsible and liable for all acts and omissions of Authorized Users and for all activity occurring under Customer’s account, workspace, credentials, integrations, payment methods, subscriptions, connected accounts, and permissions.

Customer shall ensure that Authorized Users comply with this Agreement.

Company may impose limits, permissions, roles, restrictions, or additional charges for Authorized Users, extra users, lite users, installers, pickers, team members, administrators, or other user types.

Customer is responsible for maintaining the confidentiality and security of all accounts, credentials, passwords, API keys, OAuth tokens, connected accounts, devices, workspaces, user permissions, administrative controls, payment methods, and login methods.

Customer is responsible for maintaining accurate account, billing, tax, legal, business, workspace, and contact information.

Customer shall promptly notify Company of any actual or suspected unauthorized access, credential compromise, security incident, misuse, or breach involving the Service.

Company shall not be liable for losses arising from Customer’s failure to secure accounts, credentials, devices, permissions, integrations, payment methods, connected accounts, or Authorized User access.

As between Customer and Company, Customer retains ownership of Customer Data.

Customer grants Company a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, copy, process, transmit, display, format, and otherwise use identifiable Customer Data only as reasonably necessary to provide the Service, operate features requested or enabled by Customer, provide integrations and requested AI features, provide support, administer accounts, secure the platform, troubleshoot, prevent abuse or fraud, comply with law, or perform another action specifically authorized by Customer.

Company does not use private identifiable Customer Data, including private files, emails, CRM records, artwork, customer lists, financial information, or identifiable business information, for unrestricted commercialization or general-model training. Company may use properly aggregated, anonymized, de-identified, or redacted information as described in the Aggregated, Anonymized, and De-Identified Data section.

Customer represents and warrants that Customer has all rights, licenses, consents, permissions, authorizations, and legal bases necessary to submit, upload, transmit, process, store, use, disclose, and otherwise make Customer Data available through the Service.

Customer is solely responsible for the accuracy, legality, completeness, quality, integrity, reliability, appropriateness, and use of Customer Data.

Notwithstanding anything to the contrary, Company may collect, derive, create, use, retain, disclose, and commercialize aggregated, anonymized, de-identified, or redacted data arising from or relating to use of the Service, provided such data does not identify Customer as the source of such data in public disclosures.

Such data may be used for any lawful business purpose, including analytics, benchmarking, reporting, research, internal training, artificial intelligence testing, machine learning evaluation, product development, service improvement, workflow improvement, SEO tool improvement, keyword tool improvement, recommendation improvement, business intelligence, industry insights, and development of new products or services.

Customer may provide suggestions, comments, requests, recommendations, ideas, improvements, or other feedback regarding the Service (“Feedback”).

Customer grants Company a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable, sublicensable license to use, reproduce, modify, distribute, commercialize, incorporate, and otherwise exploit Feedback for any purpose without restriction, attribution, compensation, or obligation to Customer.

Feedback shall not be deemed confidential unless otherwise agreed in a written agreement signed by Company.

The Service may include artificial intelligence, automation, analytics, recommendations, machine learning, generative tools, workflow tools, scoring tools, routing tools, drafting tools, summarization tools, classification tools, or similar functionality.

Such functionality may assist with drafting, rewriting, summarizing, classifying, extracting, organizing, analyzing, generating, recommending, scoring, producing content, supporting communications, improving workflows, suggesting keywords, providing SEO-related recommendations, assisting with quotes or estimates, updating CRM records, creating tasks, creating project notes, producing business insights, assisting support functions, and other business-related tasks.

Customer acknowledges that AI-assisted, automated, analytical, or recommended outputs may be inaccurate, incomplete, misleading, outdated, noncompliant, unsuitable, or otherwise inappropriate.

Customer is solely responsible for reviewing, verifying, approving, and determining the suitability of all such outputs before relying upon, publishing, transmitting, sending, charging customers, creating contracts, making financial decisions, making employment decisions, making marketing decisions, or taking action based on them.

AI outputs may be non-unique, infringing, or unavailable. Company does not guarantee copyright, trademark, patent, license, print-readiness, pricing accuracy, commercial suitability, or exclusivity of any output. Customer must have all rights and permissions necessary for prompts, files, logos, photographs, artwork, trademarks, customer data, and other submitted materials.

Customer owns Customer Data and retains any rights it may have in generated output, subject to applicable law, third-party rights, provider terms, and Company’s limited license to process Customer Data under this Agreement. Because similar output may be generated for others and the legal status of generated material may vary, Company does not promise that output is protectable or that Customer receives rights Company or a provider cannot grant.

Customer is responsible for automations, rules, approvals, and actions it configures or authorizes, including automated sending, follow-ups, status changes, CRM updates, quote generation, routing, and workflow changes. Company may throttle, limit, suspend, or disable automated activity that is abusive, unlawful, technically dangerous, or threatens the Service or provider limits.

Company does not provide legal, financial, tax, accounting, payroll, employment, permitting, compliance, marketing, ranking, or professional advice. No output of the Service shall be deemed professional advice or a guarantee of any result.

The Service may permit Customer to connect, access, send, receive, synchronize, display, summarize, classify, draft, route, organize, and automate emails, messages, chat communications, help desk tickets, live chat records, newsletters, and related communications.

Customer is solely responsible for the accounts it connects, the communications it sends, the communications it stores, the recipients it contacts, the automations it configures, and the laws applicable to its communications.

Customer acknowledges that connected inbox, IMAP, SMTP, Gmail, email provider, or communication provider features may depend on third-party systems outside Company’s control. Company shall not be responsible for missing emails, delayed emails, failed sends, sync delays, provider outages, folder differences, spam filtering, permission changes, authentication failures, API limitations, or third-party restrictions.

Customer is responsible for reviewing AI-assisted replies, summaries, quotes, CRM updates, and automated communications before relying on them or sending them to customers.

The Service may permit Customer to draft, send, schedule, automate, or manage SMS messages, phone-related notes, reminders, follow-ups, marketing messages, support messages, notifications, and other communications.

Customer is solely responsible for all communications sent, scheduled, generated, or automated through Customer’s account or integrations.

Customer shall comply with all applicable laws, rules, regulations, carrier requirements, platform requirements, and industry standards relating to consent, opt-in, opt-out, unsubscribe, anti-spam, telemarketing, TCPA, CAN-SPAM, SMS marketing, email marketing, 10DLC, message registration, privacy, consumer protection, and similar matters.

Customer is solely responsible for providing legally required notices and obtaining legally sufficient consent before recording or monitoring calls, and for complying with all one-party, all-party, employment, sector-specific, and jurisdiction-specific recording laws.

Customer is solely responsible for the lawful use of outbound calling, artificial or prerecorded voice, AI-generated or synthetic voice, telemarketing, caller identification, consent records, do-not-call obligations, calling hours, disclosures, scripts, lists, targeting, and frequency. The Service provides tools and does not guarantee that a campaign, script, call, consent record, or recording configuration is legally compliant.

Customer shall not use the Service for spoofing, harassment, fraud, impersonation, unlawful robocalling, abusive high-volume calling, unauthorized recording, deceptive caller identification, or other unlawful or abusive communication.

Translations, transcripts, speaker identification, summaries, captions, extracted fields, and synthetic speech may contain errors. Important legal, financial, safety, installation, pricing, or customer commitments must be reviewed by a qualified human before use.

Customer represents and warrants that it has obtained all permissions, consents, and authorizations required to contact recipients through the Service.

Company provides tools only and does not control Customer’s recipients, message content, timing, configuration, business practices, or legal compliance.

Signexa Pay uses Stripe Connect to provide connected payment-account functionality. Use of Signexa Pay is subject to applicable Stripe terms, including the Stripe Connected Account Agreement and related Stripe Services terms, as updated by Stripe.

Customer must provide accurate and complete business, representative, ownership, tax, banking, and verification information and must satisfy Stripe’s identity, know-your-customer, underwriting, risk, and compliance requirements. Approval is not guaranteed. Stripe or Company may delay, withhold, restrict, reverse, reserve, or suspend charges, balances, payouts, refunds, or account access as permitted by applicable terms and law, and Company cannot override Stripe’s risk or compliance decisions.

Customer is responsible for its products and services, transaction information, customer service, receipts, fulfillment, refunds, disputes, chargebacks, taxes, prohibited transactions, and compliance with card-network, processor, and applicable legal requirements. Customer authorizes the deduction of applicable processing fees, platform fees, refunds, disputes, chargebacks, reserves, and other amounts disclosed in the active plan, checkout, order form, or processor terms.

Full payment credentials may be collected directly by Stripe. Company is not a bank, money transmitter, card network, or payment processor and does not guarantee payment acceptance, settlement timing, payout availability, dispute outcomes, or uninterrupted processor service.

The Service may enable Customer to access, connect, authorize, or use Third-Party Services.

Customer’s use of Third-Party Services is subject to the applicable third party’s terms, policies, fees, limitations, and requirements.

By enabling or connecting a Third-Party Service, Customer authorizes Company to access, receive, use, store, transmit, and process data from such Third-Party Service as necessary or appropriate to provide the applicable integration or Service functionality.

Company does not control and shall not be responsible or liable for Third-Party Services, including their availability, accuracy, performance, security, data practices, pricing, policy changes, API changes, permission changes, outages, limitations, support, errors, discontinuation, data loss, delayed synchronization, failed transactions, failed messages, failed payments, or failed exports.

Customer is solely responsible for compliance with all terms, policies, and requirements applicable to Third-Party Services used by Customer.

The Service may permit Customer to connect Google services, including Google login, Gmail, Google Business Profile, and other Google services that may be made available.

By connecting a Google service, Customer authorizes Company to access and process Google data as permitted by the permissions granted by Customer and as described in the Privacy Policy.

Customer may disconnect supported Google integrations within the Service where available and may revoke access through Customer’s Google Account permissions.

Google services are provided by Google and not by Company. Company shall not be responsible for Google service outages, policy changes, API changes, access limitations, verification requirements, data limitations, permission changes, pricing changes, revoked access, security incidents, or discontinuation of Google features.

The Service may permit Customer to connect or use accounting, payment, invoicing, bookkeeping, tax, job costing, or financial workflow integrations, including QuickBooks-related integrations and payment processor integrations.

By connecting such integrations, Customer authorizes Company to access, receive, store, transmit, process, synchronize, import, export, and otherwise use data from such integrations as necessary or appropriate to provide the applicable functionality.

Customer is solely responsible for reviewing and verifying all accounting records, invoices, estimates, quotes, payments, taxes, job costing, payroll-related records, exports, imports, synced records, and financial information.

Company does not provide accounting, bookkeeping, tax, legal, payroll, banking, lending, or financial advisory services. Customer should consult qualified professionals as appropriate.

Company shall not be liable for accounting errors, sync errors, duplicate records, missing records, tax errors, payroll errors, payment processor errors, failed payments, chargebacks, refunds, disputes, third-party API issues, incorrect customer charges, or business decisions made using the Service.

The Service may include time tracking, job tracking, clock-in/clock-out, timesheet, task activity, job log, payroll-related, user activity, IP logging, device logging, schedule, installer, picker, production, and team management features.

Customer is solely responsible for determining whether and how such features may lawfully be used with employees, contractors, vendors, installers, pickers, remote workers, or other personnel.

Customer shall provide any required notices, obtain any required consents, maintain any required policies, comply with wage and hour laws, comply with employment laws, comply with monitoring laws, and verify all time, payroll, attendance, job costing, and labor-related outputs before relying on them.

Company is not a payroll provider, employment advisor, human resources advisor, labor law advisor, or legal advisor.

Customer shall:

(a) use the Service only in accordance with this Agreement, Documentation, and applicable law;

(b) maintain accurate account, billing, tax, legal, and contact information;

(c) secure accounts, credentials, devices, integrations, workspaces, permissions, payment methods, and Authorized User access;

(d) obtain and maintain all rights, consents, permissions, authorizations, and legal bases necessary for Customer Data and Customer’s use of the Service;

(e) comply with all applicable privacy, data protection, intellectual property, consumer protection, communication, marketing, employment, labor, wage, hour, tax, accounting, payment, business, industry, and professional laws;

(f) review and verify all outputs, reports, recommendations, automations, calculations, communications, AI-assisted content, quotes, estimates, invoices, payment records, accounting records, time records, payroll-related records, SEO outputs, and keyword suggestions before relying on them;

(g) cooperate with Company in connection with support, security, billing, compliance, legal, and operational matters; and

(h) be responsible for all acts and omissions of Authorized Users.

The Service may include website, content, template, proofing, design, public link, client portal, online ordering, e-commerce, SEO, or customer-facing functionality.

Customer is solely responsible for all content, claims, offers, pricing, products, services, pages, forms, images, artwork, files, links, messages, SEO content, public materials, checkout flows, client portal content, online store content, and customer-facing information created, uploaded, published, transmitted, or made available through the Service.

Customer shall ensure that such materials comply with applicable law, agreements, intellectual property rights, privacy requirements, advertising rules, accessibility requirements, consumer protection laws, tax requirements, and industry obligations.

Before deploying Signexa tracking, forms, analytics, pixels, scripts, widgets, or connected analytics on a customer-controlled site, Customer must have lawful authority and provide all required privacy notices, cookie or consent mechanisms, and choices. Customer shall not use the Service to secretly track individuals or unlawfully collect sensitive information.

Analytics, conversion, and attribution figures are informational estimates and may differ from Google, advertising networks, payment processors, CRM systems, e-commerce platforms, or other sources because of consent choices, browser restrictions, attribution methods, data availability, timing, and technical limitations.

The Service may include proof approvals, agreement tools, digital signature tools, acceptance buttons, approval flows, waiver tools, proposal tools, and related document workflows.

Customer is solely responsible for determining whether any agreement, proof approval, signature, waiver, proposal, form, acceptance, or approval workflow is legally sufficient for Customer’s intended use.

Company does not provide legal advice and does not guarantee that any digital signature, proof approval, agreement, waiver, form, workflow, or document generated or processed through the Service will be enforceable, compliant, complete, or suitable for any specific transaction.

Customer is responsible for reviewing all documents, agreement terms, approval language, pricing, project scope, signatures, and records before relying on them.

The Service may include SEO tools, ranking tools, keyword tools, visibility tools, content tools, website analysis, reporting, recommendations, and business insights.

Such tools are provided for informational purposes only and may rely on third-party data, public data, APIs, estimates, user settings, search engine behavior, Google Business Profile data, available data sources, and external systems outside Company’s control.

Company does not guarantee rankings, traffic, impressions, clicks, leads, conversions, sales, keyword performance, search engine placement, Google Business Profile performance, marketing results, or business outcomes.

Customer is solely responsible for reviewing, verifying, and determining whether to rely on any SEO, keyword, ranking, content, or marketing output.

The Service may use public sources, connected services, or third-party business-data providers to enrich company and contact records. Enriched information may be inaccurate, outdated, incomplete, or incorrectly matched and must be reviewed before use.

Customer is solely responsible for the source, accuracy, lawful basis, consent status, suppression status, targeting, content, frequency, and use of every contact list and enriched record. Customer must honor unsubscribe, opt-out, do-not-contact, privacy, and deletion requests and comply with applicable marketing, privacy, anti-spam, telemarketing, and consumer-protection laws.

The Service may provide consent, suppression, unsubscribe, review, and rate-limit tools, but those tools do not automatically establish legal compliance or replace Customer’s legal obligations.

The Service may provide job-site addresses and coordinates, route suggestions, weather information, schedules, timers, photographs, scans, checklists, notes, status changes, and AI-assisted operational recommendations.

Customer is solely responsible for job-site safety, permits, licensing, code compliance, traffic and route decisions, equipment and vehicle operation, employee and contractor supervision, property access, installation methods, and verification of all instructions, schedules, coordinates, measurements, scans, and recommendations.

Photos, scans, timers, checklists, routes, weather information, and status changes are operational tools and are not guarantees of safety, legal compliance, permit or code compliance, arrival time, installation quality, or completion.

The Service may include tools for quotes, estimates, invoices, payments, job costing, pricing, taxes, rates, time tracking, payroll-related records, reporting, and other business or financial calculations.

Such tools are provided for convenience and informational purposes only.

Customer is solely responsible for verifying all prices, quantities, calculations, taxes, fees, totals, rates, payroll data, accounting entries, financial outputs, customer charges, payment records, and related information before relying on them.

Company is not an accounting firm, tax advisor, payroll provider, financial advisor, legal advisor, permitting consultant, or professional services provider.

Customer shall pay all fees, charges, taxes, usage fees, add-ons, credits, overages, user fees, storage fees, integration fees, payment processing fees, AI usage fees, SMS fees, email fees, website fees, setup fees, subscription fees, and other amounts owed under the applicable Order Form, subscription, checkout page, invoice, pricing page, or billing arrangement.

Payments may be processed by third-party payment processors. Customer authorizes Company and its payment processors to charge Customer’s payment method for all applicable amounts.

Subscription fees are generally billed in advance unless otherwise stated. Usage-based charges, credits, add-ons, overages, and other fees may be billed separately.

Except as expressly stated in writing or required by law, fees are non-refundable and non-cancellable.

Company may change plans, prices, limits, features, credits, usage thresholds, and billing terms from time to time.

If payment is late, unsuccessful, disputed, reversed, charged back, or otherwise not received, Company may suspend, restrict, downgrade, delete, or terminate access to the Service.

Company may offer free trials, beta access, promotional pricing, early access, limited access, discounted access, credits, or experimental features.

Company may modify, limit, suspend, or terminate trial, promotional, beta, or experimental access at any time.

Beta, trial, early access, and experimental features may be incomplete, inaccurate, unstable, unavailable, unsupported, or discontinued.

Customer uses such features at Customer’s own risk.

Fees are exclusive of taxes unless otherwise stated.

Customer is responsible for all taxes, duties, levies, assessments, and similar governmental charges arising from Customer’s purchases or use of the Service, excluding taxes based on Company’s net income.

If Company is required to collect or pay taxes for which Customer is responsible, Company may charge Customer for such amounts.

The Service may be subject to storage limits, file limits, user limits, workspace limits, message limits, email limits, SMS limits, call-minute limits, translation, transcription and text-to-speech limits, generated-media limits, AI token or request limits, connected-service limits, API limits, automation limits, rate limits, bandwidth limits, feature limits, plan entitlements, credits, reups, overages, and other technical, billing, or operational restrictions.

Company may enforce, modify, or introduce limits at any time to protect the Service, manage costs, prevent abuse, comply with third-party limits, or preserve system performance.

Customer is responsible for monitoring usage and maintaining appropriate backups of important files, records, and business information.

Customer shall not, and shall not permit any Authorized User or third party to:

(a) use the Service in violation of law;

(b) use the Service for unlawful, fraudulent, deceptive, harmful, abusive, harassing, discriminatory, or misleading activity;

(c) send spam, unauthorized communications, unlawful marketing, or messages without required consent;

(d) upload or transmit malware, viruses, harmful code, destructive files, or security threats;

(e) interfere with, disrupt, overload, scan, test, attack, or impair the Service;

(f) reverse engineer, decompile, copy, modify, or create derivative works of the Service;

(g) use the Service to build, train, benchmark, or support a competing product or service;

(h) resell, sublicense, rent, lease, distribute, timeshare, or make the Service available to third parties except as expressly permitted;

(i) upload unlawful, infringing, defamatory, obscene, harassing, discriminatory, confidential, private, or otherwise objectionable content;

(j) violate intellectual property, privacy, publicity, contractual, employment, consumer protection, or other third-party rights;

(m) scrape, harvest, or collect data without authorization;

(n) misuse Google APIs, QuickBooks APIs, payment processors, email providers, SMS providers, or Third-Party Services;

(o) use the Service in a manner that creates security risk, operational risk, reputational risk, legal risk, excessive load, financial risk, compliance risk, or harm to Company, the Service, users, third parties, or the public.

Company and its licensors own all rights, title, and interest in and to the Service, including software, technology, interfaces, designs, layouts, templates, workflows, processes, systems, models, documentation, know-how, algorithms, reports, recommendations, branding, trademarks, improvements, enhancements, and related intellectual property.

No rights are granted to Customer except as expressly set forth in this Agreement.

Customer shall not remove, obscure, or alter proprietary notices or use Company’s name, logos, trademarks, trade dress, branding, or materials without prior permission.

Each party may receive non-public information from the other party in connection with the Service.

Each party shall use reasonable care to protect confidential information and shall use such information only as necessary to perform under this Agreement, use the Service, provide support, comply with law, or enforce rights.

Confidential information does not include information that is publicly available without breach, independently developed without use of confidential information, lawfully received from a third party, or required to be disclosed by law.

Company uses commercially reasonable safeguards designed to protect the Service and Customer Data.

Customer is responsible for protecting accounts, devices, credentials, integrations, permissions, and Customer Data.

Customer shall promptly notify Company of any suspected unauthorized access, misuse, security incident, or credential compromise involving the Service.

Customer’s use of the Service is also subject to the Privacy Policy.

Customer is responsible for maintaining appropriate backups and records of Customer Data.

Company may provide export functionality or data request processes where available, but does not warrant that all Customer Data, integrations, activity, records, files, communications, logs, or historical information will be exportable in all formats or at all times.

Following cancellation, termination, nonpayment, account closure, expiration, downgrade, or suspension, Customer Data may be deleted, retained, restricted, or made available for a limited period in accordance with Company’s standard practices, the Privacy Policy, applicable law, and any applicable Order Form.

Company may retain information as necessary or permitted for legal, billing, tax, security, backup, audit, fraud prevention, dispute, compliance, support, operational, or legitimate business purposes.

Company may suspend, restrict, limit, downgrade, or disable Customer’s access to the Service if Company determines, in its sole discretion, that:

(a) Customer has violated this Agreement;

(b) Customer has failed to pay amounts due;

(c) Customer’s use creates legal, security, operational, reputational, financial, compliance, or technical risk;

(d) Customer’s use may harm Company, the Service, users, third parties, or the public;

(e) a Third-Party Service, payment processor, platform provider, carrier, integration provider, or legal authority requires action;

(f) suspension is necessary to prevent fraud, abuse, unauthorized access, excessive usage, or security incidents; or

(g) continued access may expose Company to liability.

Suspension shall not relieve Customer of payment obligations.

This Agreement remains in effect while Customer accesses or uses the Service.

Customer may cancel or stop using the Service according to the applicable account, subscription, or billing process.

Company may terminate or restrict access to the Service if Customer violates this Agreement, fails to pay amounts due, creates risk, misuses the Service, or if Company discontinues the Service or any portion thereof.

Upon termination, Customer’s right to access and use the Service ceases.

Sections that by their nature should survive termination shall survive, including provisions concerning Customer Data, aggregated data, feedback, fees, taxes, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law, dispute resolution, and miscellaneous provisions.

Company does not warrant that the Service will be uninterrupted, error-free, secure, timely, or continuously available.

The Service may be affected by maintenance, updates, software bugs, third-party failures, API issues, hosting issues, internet disruptions, security events, payment processor issues, carrier issues, integration issues, force majeure events, or other factors.

Company may change, limit, suspend, discontinue, replace, or update any feature, plan, integration, or portion of the Service at any time.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, RELIABILITY, ERROR-FREE OPERATION, AND UNINTERRUPTED SERVICE.

COMPANY DOES NOT WARRANT THAT THE SERVICE, CUSTOMER DATA, AI OUTPUTS, AUTOMATIONS, REPORTS, SEO TOOLS, KEYWORD SUGGESTIONS, QUOTES, ESTIMATES, INVOICES, PAYMENTS, TIME TRACKING RECORDS, ACCOUNTING RECORDS, INTEGRATIONS, THIRD-PARTY DATA, RECOMMENDATIONS, OR RESULTS WILL BE ACCURATE, COMPLETE, AVAILABLE, SECURE, COMPLIANT, OR SUITABLE FOR CUSTOMER’S NEEDS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, LOST GOODWILL, SERVICE INTERRUPTION, THIRD-PARTY FAILURES, BUSINESS DECISIONS, CUSTOMER DISPUTES, EMPLOYEE DISPUTES, PAYMENT DISPUTES, ACCOUNTING ERRORS, TAX ERRORS, MISSED COMMUNICATIONS, FAILED AUTOMATIONS, MISSED DEADLINES, OR COST OF SUBSTITUTE SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO COMPANY FOR THE SERVICE DURING THE THREE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

The foregoing limitations shall apply to the fullest extent permitted by applicable law.

Customer shall defend, indemnify, and hold harmless Company and its owners, officers, directors, employees, contractors, affiliates, vendors, licensors, processors, and service providers from and against any claims, demands, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

(a) Customer’s use or misuse of the Service;

(b) Customer Data;

(c) Customer’s communications, campaigns, automations, emails, SMS messages, or messages;

(d) Customer’s violation of this Agreement;

(e) Customer’s violation of applicable law;

(f) Customer’s violation of third-party rights;

(g) Customer’s use of AI outputs, quotes, estimates, reports, recommendations, SEO suggestions, keyword suggestions, accounting outputs, payment outputs, time tracking outputs, payroll-related records, or other outputs;

(h) Customer’s use of Google services, QuickBooks services, payment processors, email providers, SMS providers, or Third-Party Services;

(i) Customer’s employment, labor, wage, hour, contractor, payroll, tax, accounting, customer, or vendor obligations;

(j) disputes between Customer and Customer’s customers, vendors, employees, contractors, contacts, recipients, or other third parties.

Before filing any formal claim, the parties shall attempt in good faith to resolve any dispute informally by providing written notice describing the nature of the dispute and the relief sought.

Unless prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to this Agreement or the Service shall be resolved by binding arbitration on an individual basis, and not in a class, collective, consolidated, or representative action.

Either party may seek injunctive or equitable relief for unauthorized use of intellectual property, breach of confidentiality, security threats, or misuse of the Service.

Either party may also bring claims in small claims court where permitted.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUSTOMER AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, REPRESENTATIVE, OR PARTICIPANT IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

This Agreement shall be governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Any dispute arising out of or relating to this Agreement or the Service that is not subject to arbitration shall be brought in the appropriate courts located in Florida, unless otherwise required by applicable law or agreed in writing.

Company shall not be liable for delay, failure, interruption, loss, or damage caused by events beyond its reasonable control, including acts of God, natural disasters, labor disputes, internet failures, utility failures, hosting failures, cyberattacks, war, terrorism, civil unrest, government action, changes in law, third-party service failures, payment processor failures, API failures, carrier failures, supply chain issues, or other events beyond Company’s reasonable control.

Customer shall comply with all applicable export control, sanctions, trade, and anti-corruption laws. Customer shall not use the Service in any jurisdiction or for any purpose prohibited by applicable law.

Company may update this Agreement from time to time.

Any updated version will be effective when posted or otherwise made available, unless a different effective date is stated.

Continued use of the Service after an updated Agreement becomes effective constitutes acceptance of the updated Agreement.

Company may provide notices through the Service, by email, by posting on the website, through account notifications, or by other reasonable means.

Customer shall maintain accurate contact information in the Service.

Customer may not assign this Agreement without Company’s prior written consent.

Company may assign this Agreement in connection with a merger, acquisition, financing, restructuring, sale of assets, change of control, corporate reorganization, or by operation of law.

If any provision of this Agreement is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid, illegal, or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable.

No waiver shall be effective unless in writing. Failure to enforce any provision shall not constitute a waiver of that provision or any other provision.

This Agreement, together with applicable Order Forms, policies, addenda, exhibits, and incorporated terms, constitutes the entire agreement between the parties regarding the Service and supersedes prior or contemporaneous agreements, proposals, representations, or understandings regarding the same subject matter.

For general questions regarding these Terms, please use:

https://www.meetsignexa.com/contact

For privacy, communication, or data requests, please use:

https://www.meetsignexa.com/privacy/data-request