Two-Way SMS for Sign & Print Shops
Send and receive customer text messages from the shared SIGNEXA Inbox, with the customer, estimate, and job context your team needs to keep work moving.
Keep the Text Conversation With the Work
SIGNEXA two-way SMS gives your shop one place to handle customer texts without losing the business context around them. Staff can reply from the Global Inbox, see the connected CRM contact, follow up on an estimate, and keep the conversation available when the job moves into production. Known senders stay tied to their customer history. A message from an unknown number becomes a reviewable lead or Help Desk intake instead of disappearing into a personal phone.
One Shared SMS Thread
Send and receive from the workspace Inbox so the conversation remains visible to the team and attached to the right customer.
Delivery Status You Can See
Track pending, sent, delivered, and failed states instead of treating provider acceptance as proof that the customer received the message.
Consent and Quiet-Hours Guardrails
Honor STOP, START, and HELP messages, preserve the customer messaging state, and block outbound sends during configured quiet hours.
Send and Receive From the Same Customer Thread
When a staff member sends a text, SIGNEXA records the message in the shared conversation and dispatches it through the workspace's connected SMS provider. Signed inbound callbacks route the reply back to the exact receiving number and workspace. If the sender already belongs to a CRM contact, the conversation stays attached to that record. If the number is unknown, SIGNEXA captures it for staff review so a new inquiry does not vanish outside the sales process.
Follow Up on Estimates Without Rebuilding the Context
A customer asking about price, artwork, scheduling, or pickup should not force your team to search several systems. The SMS thread can remain alongside the customer and the work your team is discussing. Staff can move from the conversation to the related estimate, customer record, or production work, then return to the thread with the history intact. Replies come from the configured workspace number rather than an employee's personal phone.
Make Delivery and Consent Visible
A successful send request is not the same as a delivered message. SIGNEXA records provider delivery callbacks so staff can distinguish pending, sent, delivered, and failed states and respond when a message needs attention. STOP, START, and HELP keywords update the messaging workflow, while configured quiet hours protect customers from outbound messages at the wrong time. Readiness checks also make missing credentials, callback setup, or sender-number configuration visible before the channel is treated as connected.
Frequently Asked Questions
Everything you need to know about Two-Way SMS for Sign & Print Shops.
Is SIGNEXA SMS actually two-way?
Which SMS provider does SIGNEXA support?
What happens when an unknown number texts the shop?
How are opt-outs handled?
Does SIGNEXA prevent late-night texts?
Can staff see whether a text was delivered?
Do employees need to use their personal phones?
Ready to Transform Your Workflow?
Explore the connected workflow, compare plans, and decide whether Meet SIGNEXA fits your shop. No credit card required.